Returns

To make the return process run as smoothly as possible for both parties involved, please review the points below, fill in the form and send it to us. 

We will get back to you with a cost summary. 

If you have any questions, please send us a message via contact or contact us by phone on +31 (0)252-620 901. 

Thank you,

SecuProducts BV 

General information 

- Returns must always be reported to Secu using the form below. 

- You will receive a return number from Secu. This number should be on your packing slip. 

- It is in your own interest to make sure that your returned goods are neatly packaged, as damaged items will not be refunded, or you will be charged for the resulting repairs.  

Not returnable:  

- Expired, incomplete and damaged items

- Custom orders (all non-standard products)  

- Items older than 1 year 

- Quantities higher than 15 pieces (unless expressly agreed otherwise with Secu)  

Return costs  

A processing fee applies to all returns: 

- Depending on the value/quantities involved, this fee will be 15% of the net invoice price excluding VAT of the returned goods (rounded to whole and half euros) 

- Minimum processing fee (EUR 15 net excl. VAT) 

- If items need to be re-exported or repackaged, these costs will be passed on. 

- All packaging bearing your EAN or price stickers will have to be repackaged. Repackaging costs vary per item  

Required information

To return a product, please provide the following information:

- Invoice number(s) of the original order 

- Reason for return 

- Item details and quantities  

Depending on the size of your order and the type of item returned, it will take approximately 2 weeks to process your returns. If certain products are damaged, please allow about 6 weeks. We will immediately send you a refund confirmation after processing. 

The fields marked with * are required fields